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Common Issues on new Inline Skates

All the wheels do not spin freely or at the same speed.

Factors that could cause this problem:

  • There is a tolerance difference in the size of the wheels. Even a 1/10 of a decimal in size can cause the wheels to rub slightly against the corners or the top of the skate.
  • More grease on the bearings. Grease are slightly sticky to trap dirt and protect the balls in the bearings. So a little more grease on the bearings will slow the spinning down a little.
  • Over tightening of the axles. We recommend you to hand tighten the axles. Do not overtighten as the frames might squeeze against the shields of the bearings. 

This is not an issue that you should be too bothered about. Just use the skates and let the wheels wear slightly, and the grease to dry up a little. All the wheels will be spinning fine after the run in.

The handle strap broke when putting on the skates

Factors that could cause this problem:

  • Too much pulling force. The handle is usually attached to the liner by threads. Furthermore, the liners are fabric. So even the best of materials will tear under great force. 

This can easily be prevented if you loosen the laces to allow more space for your foot to enter the skates. Unfortunately, this is not covered under warranty. So you can bring down to your nearest cobbler to get them attached again.

One side of the skates feels slanted

Factors that could cause this problem:

  • One side is carrying more weight. Most people tend to lean their weight towards one side. 
  • The skates are not tightened properly. Space in the boot will cause the skates to be out of shape.

It is important to wear your skates tightly to maintain its shape. If the skates are not worn properly, prolong pressure on the sides of the skates will make it go wider at the sides. This will make it hard to stand straight on the skates again. Unfortunately, this is not covered under any type of warranty.

Folded Liner or Insole

Factors that could cause this problem:

  • Because most skates are put together by hand. Sometimes, down the assembly line, one of the insoles or liners was accidentally folded when being put together.

If you are the unlucky one who receive a skate like this, we are happy to exchange it for you (provided if it's unused). However, this could be easily solved by unfolding it and wearing them as normal. Sure there might be creases and your foot might feel them just that tad bit. We assure you that it will flatten out and it will be back to normal in no time. This can help everybody involved save a lot of time.

Loose Wheel Hubs

Factors that could caused this problem:

  • Minute size difference in bearing size, spacers and wheel hub. A 0.01mm tolerance difference in any of these parts can cause the bearings to not fit 100% perfectly.
If you noticed this when the wheels are new, you can bring it back to us for an exchange. But this can easily be solved by sanding off the size of the spacer so the bearings can sit deeper into the core. Please note that this is not a defect or under warranty as this is within the acceptable tolerance band of the above parts.
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