Return and Exchange
For customers outside of Singapore, please go to our International page.
Here at Inlinex, we want to make your shopping experience a breeze. We understand that you may have gotten the wrong size or maybe decide to buy something else. So before you bring your new product outdoors, do these 3 simple steps:
If something or anything is not right, please WhatsApp us (button at Bottom left of screen). Our staff will assist you with the return or exchange. It is always easier and quicker to complete the return and exchange when the product is unused.
Longer Return Period
You will be able to return your purchase(s) in the condition it was received with its tags and packaging within 60 days from the day you receive your order.
Only items that have no visible proof of wear and tear can be returned. We strongly suggest you to keep the original packaging and test the product at home before using them outdoors.
No Admin Fees
We do not charge any admin fee for returns and exchanges. The only fee you are responsible for is sending the product to our shop.
Credit Card or Similar type Transaction Fees
Credit Card or Similar Type Transaction fees paid to the bank will not be refunded to us when we cancel an order. Therefore, we can only refund you the amount that we received from the transaction. However, if the order cancellation is initiated by us, we will absorb the transaction fees.
We will process your refund back to the credit card you used for the purchase as soon as we receive your return. The refund will be reflected on your bank statement usually in 3 working days.
Unused Defective Products
In rare cases like receiving your product that is defective, we will arrange the exchange at our expense. We will require some photos of the defective part. For more information on warranty claims, please read here.
*The return and exchange process will be a lot quicker if the product is unused.
Defects Discovered after Use
For defects discovered after the product has been used, please send it down to our respective appointed service centre. It is up to their discretion whether they will do an exchange, repair and/or charge you for workmanship rendered on your product.
Be sure to bring your defective product to the correct service centre.