Menu

Return and Exchange

For customers outside of Singapore, please go to our International page.

Here at Inlinex, we want to make your shopping experience a breeze. We understand that you may have gotten the wrong size or maybe decide to buy something else. So before you bring your new product outdoors, do these 3 simple steps:

Check at home before using outdoors

If something or anything is not right, please WhatsApp us (button at Bottom left of screen). Our staff will assist you with the return or exchange. It is always easier and quicker to complete the return and exchange when the product is unused.

Longer Return Period

You will be able to return your purchase(s) in the condition it was received with its tags and packaging within 60 days from the day you receive your order. 

Condition

Only items that have no visible proof of wear and tear can be returned. We strongly suggest you to keep the original packaging and test the product at home before using them outdoors. 

No Admin Fees

We do not charge any admin fee for returns. The only fee you are responsible for is sending the product to our shop. We even absorb the initial fees paid to the courier when we ship the product to you. However, a 10% admin fee of the transacted price will be imposed on those who repeatedly return their purchase. Find out why we do this here.

Credit Card or Similar type (ie PayNow, Hoolah) Transaction Fees

Credit Card or Similar Type Transaction fees paid to the bank will not be refunded to us when we cancel an order. Therefore, we can only refund you the amount that we received from the transaction. However, if the order cancellation is initiated by us, we will absorb the transaction fees. 

*Transaction Fees (% of spent) that are non refundable when you initiate a cancellation.

Visa/Master ~3.2% + $0.50

Amex ~3.6% + $0.50

PayNow ~0.8% + $0.50

PayPal ~3.9% + $0.50

Hoolah ~10%

NETS ~0.8% + $0.50

GrabPay ~1% + $0.50

Quick Refunds

We will process your refund back to the credit card or your bank account you used for the purchase as soon as we receive your return. The refund will be reflected on your bank statement usually in 3 working days. 

Unused Defective Products

In rare cases like receiving your product that is defective, we will arrange the exchange at our expense. We will require some photos of the defective part. For more information on warranty claims, please read here.

*The return and exchange process will be a lot quicker if the product is unused. 

Defects Discovered after Use

For defects discovered after the product has been used, please send it down to our respective appointed service centre. It is up to their discretion whether they will do an exchange, repair and/or charge you for workmanship rendered on your product.

Be sure to bring your defective product to the correct service centre.

Rejecting Exchange and/or Repair 

We will not accept cancellations, in any circumstance, should you reject a rectification of your used product.

For those rejecting an exchange or repair for an unused product, Credit Card and other similar type fees will not be refunded. See table above.

Items that are marked with this blue tag 

Items marked with a blue tag are non returnable and exchangeable. These are usually reserved for items that are on clearance sale and/or for hygiene reasons. 

    " "