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Why We Charge Admin Fee for Repeated Returns

While we are doing our best to make online shopping easier and more convenient for our loyal customers, we have to combat against shoppers who try to use the system against us. We have encountered bad behaviors such as these:

  • Does multiple photoshoots and return merchandise repeatedly
  • Tries to sell at a higher price and returns when it does not sell
  • Buy and return to accrue credit card points or cashback

A 10% admin fee of the original transacted fee will be charged for returns that we deem are irregular and not genuine. Your kind understanding of why we charge admin fees will be greatly appreciated.

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