International Shipping

Inlinex proudly ships all over the world at clear and flat rates. A tracking number for your order will be sent via e-mail within the next working day. We are using multiple forwarders. So please email us directly if you have a preferred forwarder.

Estimated Timeline

Inlinex will send you a link via email to accurately track you package. Estimated timeline can be found beside the shipping methods right before you continue to payment page.

Checkout Pricing is in Singapore Dollars

Our website will usually state the prices in your currency based on your location. However, prices may revert to Singapore Dollars (SGD) during checkout. So please check your credit card exchange rate to determine the actual price you are paying in your currency.

Import tax and Duties

Buyers will be responsible for any additional customs handling fees, duties and/or taxes. Do contact your local post or custom office to check on the rates.

You may receive either a phone call, email or instructions by the courier to pay tax and duties when your package reaches your country. These fees are paid directly to the custom office in your country. INLINEX will never collect import tax and duties for any shipment before or after.

For any unfortunate event that an international order is refused upon delivery, buyer has to bear all charges. These charges are irreversible, and a credit will not be issued for orders that are abandoned or refused.

Cancellation

You will be able to cancel your order for store credits if your order is still in our warehouse. The moment your order leaves our warehouse, no cancellation will be allowed.

There will be strictly no refunds of monies paid in any circumstance if you choose to cancel your order. We will only allow refunds if INLINEX initiates the cancellation.

Return for Store Credit and Exchange

You are welcome to return for store credit or exchange your item(s) within 60 days. Item(s) has to be returned in the same condition received, along with its original packaging and components.
Garment tags should still be intact for returned or exchanged garments, and should not be worn or washed.

Buyer has to bear all other costs, including shipping fees and taxes back to Inlinex. No store credit will be issued for initial shipping fees paid.

If buyer placed an order with free shipping, the shipping cost of that order will be deducted from the store credit if buyer chooses to return the order.

Please do not send used items back to us unless we specifically inform you to do so. If we receive an item that is deemed unacceptable, you will need to arrange and cover all costs of fixing and shipping back to you.

Inlinex reserves the right not to accept returns due to:

goods not having their original packaging
goods or packaging damaged
Proof of wear on the goods

We may also deduct from your store credit an amount which equates to the costs incurred by us for restoring the product back to its original condition.

Store Credit

Store credit have a validity of 2 years from the date of issuance.

Freight Forwarders and Shipping Timeline

We will use Fedex, UPS, Aramex and Qxpress for our overseas shipping depending on where you are buying from. We use them because they have a customer support system and are reputable for shipping packages all over the world. The timeline provided upon check-out is an estimation only. A tracking link will be sent for you to accurately check the status of your package. We have no control on your package after it leaves our store. Buyers will have to call the respective freight forwarder's customer support hotline should there be a problem with the delivery. Inlinex will not be held responsible for failed delivery due to reasons beyond its control.

Warranty

Although manufacturer warranty is valid only within Singapore, for our international customers, Inlinex will gladly pursue a warranty on your behalf. However, user has to incur ALL repair costs (if any), shipping fees and taxes in and out of Singapore. Warranty for non-electric products only covers manufacture defects, excluding wear-and-tear. For electric products, warranty covers electrical parts, excluding wear-and-tear. Learn more about what our warranty covers here.

Fraud Prevention

In order to make shopping safer for our customers, we may be sending you an email and/or Whatsapp to verify the authenticity of the purchase if

Billing address ZIP or postal code isn't available or does not match with credit card's registered address.
Credit card's holder name does not match with Shipping addressee.
Billing address and Credit card's address wasn't available or does not match.
Multiple attempts were made to purchase with your credit card.
IP address does not match the location of where the transaction was made