Return and Exchange
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Return and Exchange

For customers outside of Singapore, please go to our International page.

Here at Inlinex, we want to make your shopping experience a breeze. We understand that you may have gotten the wrong size or maybe decide to buy something else. So before you bring your new product outdoors, do these 3 simple steps:

Check at home before using outdoors

If something or anything is not right, please WhatsApp us (button at Bottom left of screen). Our staff will assist you with the return or exchange. It is always easier and quicker to complete the return and exchange when the product is unused.

Longer Return Period

You will be able to return your purchase(s) in the condition it was received with its tags and packaging within 60 days from the day you receive your order. 

Condition

Only items that has no visible proof of wear and tear can be returned. We strongly suggest you to keep the original packaging and test the product at home before using them outdoors. 

No Fees

We do not charge any fee for returns. The only fee you are responsible for is sending the product to our shop.

Quick Refunds

We will process your refund back to the credit card you used for the purchase as soon as we receive your return. The refund will be reflected on your bank statement usually in 3 working days.

Unused Defective Products

In the rare cases like receiving your product that is defective, we will arrange the exchange at our expense. We will require some photos of the defective part.

*The return and exchange process will be a lot quicker if the product is unused. 

Defects Discovered after Use

For defects discovered after the product has been used, please send it down to our respective appointed service centre. It is up to their discretion whether they will do an exchange, repair and/or charge you for workmanship rendered on your product.

Be sure to bring your defective product to the correct service centre.

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