Return and Exchange
For customers outside of Singapore, please go to our International page.
Here at Inlinex, we want to make your shopping experience a breeze. We understand that you may have gotten the wrong size or maybe decide to buy something else. So before you bring your new product outdoors, do these 3 simple steps:
If something or anything is not right, please WhatsApp us (button at Bottom left of screen). Our staff will assist you with the return for store credit or exchange. It is always easier and quicker to complete the return for store credit or exchange when the product is unused.
Longer Return for Store Credit and Exchange Period
You will be able to return your purchase(s) for store credit or exchange for another item in the condition it was received with its tags and packaging within 60 days from the day you receive your order. You will only need to top up the difference if you are exchanging for a higher value item. Store credit will be issued if you are exchanging for a lower valued item.
Only items that have no visible proof of wear and tear can be returned for store credit or exchanged. We strongly suggest you to keep the original packaging and test the product at home before using them outdoors.
Store credit have a validity of 2 years from the date of issuance.
No Admin Fees
We do not charge any admin fee for returns for store credit and exchange. You are only responsible for sending the product to our shop.
There will be strictly no refunds of monies paid in any circumstance if you choose to cancel your order. We will only allow refunds if INLINEX initiates the cancellation.
Unused Defective Products
In rare cases like receiving your product that is defective, we will arrange the exchange at our expense. We will require some photos of the defective part. For more information on warranty claims, please read here.
*The return and exchange process will be a lot quicker if the product is unused.
Defects Discovered after Use
For defects discovered after the product has been used, please send it down to our respective appointed service centre. It is up to their discretion whether they will do an exchange, repair and/or charge you for workmanship rendered on your product.
Be sure to bring your defective product to the correct service centre.
Rejecting Exchange and/or Repair
We will not accept cancellations, in any circumstance, should you reject a rectification of your used product.
For those rejecting an exchange or repair for an unused product, only store credit will be issued if you choose to return your order.
Items that are marked with this blue tag
Items marked with a blue tag are non returnable and exchangeable. These are usually reserved for items that are on clearance sale and/or for hygiene reasons.
Change in Prices
Due to currency fluctuations, our prices may change on a regular basis. We also have a team dedicated to look through the internet to make sure our prices remain competitive. Do expect our prices to increase or decrease accordingly. Our price match guarantee does not cover such changes in prices.