For Insurance claims, please deal directly with the Carrier
To be reimbursed, you must provide proof of loss or damage of goods.
To be reimbursed, you must provide proof that the carrier is at fault.
If you declare a value for items that are prohibited (e.g., firearms, cash or currency, tobacco products) and they are lost or damaged, you will not be reimbursed.
No matter the amount you declare, our liability won’t exceed your shipment’s repair cost, its depreciated value, or its replacement cost—whichever is less.
Any effort to declare a value more than the maximums allowed in the FedEx Service Guide is null and void. Our acceptance for carriage of any shipment with a declared value in excess of the allowed maximums doesn’t waive any provision in the service guide.
No reimbursements are made for the misdelivery of information.
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